1.Are you manufacturer or trading company?

NewFarmer is a professional manufacturer begin at 2016, and we have 8 years experience on industrial food machines.

2.How could we confirm the details of the products?

We will send you machines working video and parameter first, then we can have a live video to see machines. At last you will get the machines you need.

3.How long the warranty will be?

1 Year warranty for normal parts and 3 years for core parts

4.How To Pay and buy machines?

We accept Western Union, T/T and Paypal and Alibaba online order. You can pay 30% and balance against machines are finished and tested.

5.What is your terms of packing?

Machines are packed with plywood and we must make sure it is safety when delivery.

6.How about your leading time?

We have normal machines in stock, so the leading time is 1-3 days, we will ship directly.

7.Do you test all your goods before delivery?

Yes, we have 100% test before delivery. We can send you machine photoes and test video for you.

8.How do you make our business long-term and good relationship?

1. We keep good quality and competitive price to ensure our customers benefit;

2.We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

9.How about the installation? And what if the machine not working well?

A. We will do that. There are two options:a. We could appoint our engineer to your company to debug and repair, as for the cost of this trip such as ticket, visa, accommodation and labor cost shall be on your side.

B. On-line service will be provided. lf still under guarantee period, the necessary accessories and part swill be provided free, but the transportation cost of it shall be on you side.